Regulations

Access to ChorusLife Immersive SPA implies full and unconditional acceptance of these Rules and Regulations, which are intended to ensure safety, hygiene, relaxation and the proper use of the facilities.

The purchase or booking of a ticket constitutes full and unreserved acceptance of all the provisions set out below.

1. ACCESS AND GENERAL CONDITIONS

Entry is permitted only to guests who have booked or purchased a ticket, within the time slots indicated by ChorusLife Immersive SPA, upon presentation of the booking confirmation and an identity document. Tickets are personal and non-transferable and are valid only for the booked date and time slot.
ChorusLife Immersive SPA reserves the right to deny entry to a guest, even if their booking has been confirmed, whenever, at its sole discretion, circumstances may compromise their own safety or well-being or that of other guests. In the event of advance payment or online booking, the amount will be refunded on the first working day available, subject to the Accounting Office being open, so that the electronic reversal/refund can be processed.
Entry is not permitted to anyone under the age of 18. Guests aged 16 or over may enter only if accompanied by at least one parent.
Entry is not permitted to anyone suffering from illnesses or conditions that may contraindicate the use of the facilities, including, but not limited to, infectious diseases, infections, open wounds or pre-existing medical conditions (including, without limitation, heart disease, hypertension, epilepsy and chronic respiratory problems), or to anyone under the influence of alcohol, drugs or other mind-altering substances.
Pregnant women may enter only if they are in excellent health and do so under their sole responsibility.
By purchasing or booking a ticket, guests declare that they are fully aware that products or treatments may be used within the facility (including, without limitation, essential oils, aromatic essences, cosmetic products and ambient fragrances) that could cause reactions in sensitive individuals.
Pets of any kind or size are not permitted.
Entry is single-use: once guests have entered the facility, they may not leave and re-enter using the same ticket.
In the event of a no-show or arrival more than 30 minutes late, no refund will be issued and the credit will be forfeited.
The time included in the ticket starts when the guest passes through the entrance turnstile and ends when they pass through the exit turnstile. Stays beyond the allotted time (with a 20-minute grace period) will incur an additional charge of €15 per hour. Guests are encouraged to use the fast check-out machines to speed up their exit.
In the event of a thunderstorm or other adverse weather conditions, outdoor areas may be closed to the public for safety reasons. In such cases, guests must leave those areas immediately, even if no specific instructions have been given by staff.
If individual parts of the facility or its systems are closed or out of order, guests are not entitled to any reduction in the admission price.

2. WRISTBANDS AND PAYMENTS

Upon entry, each guest is given a personal electronic wristband, which is required to:
access the entry gates;
lock and link the changing-room locker and phone storage box;
record purchases made at the bars, bistro, shop and for treatments;
view, on the dedicated displays, the information stored on the wristband: locker number, phone storage box number, exit time, purchases made and service times (lunch, aperitif, dinner if available, and treatments).
All purchases charged to the wristband must be settled upon exit. We recommend using the dedicated fast check-out self-service machines to avoid queues when leaving.
Guests must take care not to lose their wristband. In the event of loss, any purchases charged to the account, as well as the cost of the device (€50), will be charged to the guest.

3. USE OF LOCKERS, CHANGING ROOMS AND PHONE STORAGE BOXES

Available lockers are marked with a green LED. Guests will find the welcome kit (bathrobe, towel and slippers) inside. To use a locker, choose one with a green LED, open it by holding the wristband near the LED lock, place your belongings inside and close it by holding the wristband against the lock again until the LED turns red. The locker will then remain linked to the wristband until final check-out.
For a more relaxing stay, phone storage boxes are available on every floor. These are also used by holding the wristband near the lock, which links the box to the guest. Guests are expressly prohibited from leaving money or valuables inside. Providing a storage box does not create any safekeeping obligation on the part of ChorusLife Immersive SPA, which is not liable for lost, forgotten or stolen items.
A display is located at the entrance to the changing rooms. By holding the wristband against it, guests can view the stored locker number, service times (lunch, aperitif, dinner if available, and treatments) and recorded purchases.
Personal belongings must be stored in lockers secured with the wristband. The locks are not safes or safety deposit boxes; guests are expressly prohibited from leaving valuables inside, including, but not limited to, money, credit cards, watches, necklaces, earrings, bracelets, jewellery, etc. Providing a locker does not create any safekeeping obligation on the part of ChorusLife Immersive SPA. Guests are responsible for locking their lockers and checking that they are properly secured. ChorusLife Immersive SPA shall under no circumstances be liable for lost, forgotten or stolen items. ChorusLife Immersive SPA also disclaims all liability for belongings left unattended inside or outside the facility.
Personal care products are available for guests to use in the changing rooms.
At the end of the visit, bathrobes and towels, which are fitted with anti-theft devices, must be returned through the designated openings at the changing-room exit, at the laundry service. Slippers are complimentary gifts from ChorusLife Immersive SPA.

4. HYGIENE AND ATTIRE

Required attire:
Swimwear (topless bathing, thongs, extremely skimpy briefs and long beach shorts are prohibited).
Slippers, a bathrobe and a towel are provided by ChorusLife Immersive SPA. Within the SPA circuit, guests may not use any linen or slippers other than those provided. ChorusLife Immersive SPA accepts no liability for the use of slippers other than those supplied.
Long hair must be tied back with suitable hair ties; hairpins and metal clips are prohibited.
Slippers and feet must be disinfected at the designated anti-fungal stations.
Guests must wear the slippers provided by ChorusLife Immersive SPA in the facility’s corridors and outdoor areas. Please note that, due to the nature of the activities carried out, floors may be damp or wet, so guests must take the utmost care when moving around.
Slippers must not be worn inside pools or saunas.
Guests must shower before entering pools, hot tubs, saunas and steam rooms.
Bringing in oils, soaps, unauthorised cosmetics or any substances that may alter the water is prohibited.
Bringing food or drinks from outside is prohibited.
Food and drinks, including those purchased from ChorusLife Immersive SPA, may be consumed only in designated areas (bar and bistro).
Smoking, including the use of e-cigarettes, is prohibited, except in the designated smoking area on Level 3.

5. CONDUCT AND SAFETY

The SPA is a place for relaxation: guests must keep their voices low and behave respectfully.
Flammable items and glass objects may not be brought in. The use of personal body-care products inside the SPA is also prohibited.
Running, diving, pushing or engaging in any activity that may endanger oneself or others is prohibited.
Staff instructions must always be followed, especially in an emergency.
Guests may not permanently reserve loungers or other spots by leaving personal belongings unattended.
Indecent acts are prohibited, whether or not other guests are present. Failure to comply with this rule entitles ChorusLife Immersive SPA to remove the guest from the facility immediately, without any right to a refund and with the cost of purchases charged.
Access to technical rooms and other areas reserved for staff is strictly prohibited. ChorusLife Immersive SPA accepts no liability for accidents involving guests in such areas.
Handling or tampering with tools or equipment reserved exclusively for staff or otherwise not intended for guest use is strictly prohibited. ChorusLife Immersive SPA accepts no liability for accidents resulting from failure to comply with this prohibition and reserves the right to claim compensation for any damage suffered.
Any damage or accident must be reported to staff immediately.
Indecent, harassing, aggressive, disrespectful or dangerous behaviour, as well as being intoxicated, may, at the sole discretion of ChorusLife Immersive SPA, result in immediate removal from the facility, without any right to a refund and with the cost of purchases charged.

USE OF ELECTRONIC DEVICES

Mobile phones must be kept on silent mode.
Playing music or other sounds without headphones is prohibited.
Photos and videos are permitted only where the privacy of other guests is not compromised. In all cases, photographing other guests without their consent is prohibited.
Making phone calls and/or video calls that compromise the quiet or privacy of other guests is prohibited.

6. USE OF POOLS, SAUNAS AND STEAM ROOMS

Observe the maximum capacity and permitted stay times shown on the displays and signs outside each cabin.
Use the designated handrails and steps to enter and exit the pools.
Use of these facilities is not recommended after a heavy meal, during digestion or after consuming alcohol.
In saunas, guests must use a towel so that every part of the body is resting on it. Guests are specifically advised not to bring jewellery or mobile phones into saunas or steam rooms.
Noisy behaviour, diving, water games, sudden immersion and breath-hold diving are prohibited. The use of swimming goggles and snorkels is also prohibited.

RITUALS

Access to rituals is permitted only to holders of a “Rituals” ticket. Guests must arrive 15 minutes before the event starts and comply with the times displayed in the SPA and the room’s maximum capacity.
The cabins designated for rituals are reserved for holders of a “Rituals” ticket. They must be vacated 20 minutes before each event to allow preparations.
Failure to use all ritual sessions does not entitle guests to a refund. Unused ritual admissions are non-refundable.
Guests must leave pools, saunas, steam rooms and circuit areas at least 30 minutes before closing time.

8. TREATMENTS AND WELLNESS SERVICES

Treatments must be booked in advance. Guests must arrive 10 minutes before their appointment.
If a guest arrives late, the treatment duration will be shortened so as not to affect subsequent appointments.
In the event of a no-show, the guest is not entitled to a refund.
Guests must inform practitioners of any medical conditions, allergies or special requirements.

9. LIABILITY AND PENALTIES

ChorusLife Immersive SPA accepts no liability for injuries or personal or property damage suffered by guests, or caused by guests to themselves or others, resulting from failure to comply with these Rules and Regulations, improper use of the facilities, or any act of negligence, carelessness or lack of skill.
Any damage to facilities, furnishings or equipment will be charged to the person responsible.
Failure to comply with these rules may, at the sole discretion of ChorusLife Immersive SPA, result in immediate removal from the facility, without any right to a refund and with the cost of purchases charged.

10. PROCESSING OF PERSONAL DATA

Personal data collected are processed in accordance with EU Regulation 2016/679 (GDPR) and used exclusively for operational, safety and administrative purposes.

11. FINAL PROVISIONS

ChorusLife Immersive SPA reserves the right to amend these Rules and Regulations at any time. These Rules and Regulations will be available in the dedicated section of the website and sent via a link with every booking confirmation.